Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. When the Windows Driver Update has completed, install the latest control software from the Focusrite website, and re-connect your device.You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Select "Search automatically for updated driver software"Ĥ. With your interface disconnected, find your FireWire (IEEE 1394) controller in Device Manager (START>CONTROL PANEL>SYSTEM>).ģ. If you were previously using a Focusrite FireWire device with the Windows Legacy FireWire driver, and now need to update your FireWire driver, please follow these steps:ġ. Reverting to the Standard Windows FireWire Driver (Please do this if you are using Saffire MixControl 3.0 or later.) ![]() ![]() Reinstall the latest version of your device drivers from the Focusrite website, and re-connect your device. Install the driver that ends with "(Legacy)".Ħ. Click "Let me pick from a list of device drivers on my computer"ĥ. Select "Browse my computer for driver software"Ĥ. With your Focusrite FireWire device disconnected, find your FireWire (IEEE 1394) controller in Device Manager (START>CONTROL PANEL>SYSTEM>).ģ. Installing the Windows Legacy FireWire Driver (Only when using Saffire MixControl 2.4)ġ. If you experience problems with any of the procedures outlined in this article, please contact Focusrite Technical Support. Reverting to the Standard Windows FireWire Driver Installing the Windows Legacy FireWire Driver Please use the standard Windows Firewire driver. Saffire MixControl 3.0 and later users should not use the legacy Firewire driver. For more information on which FireWire driver your product requires, please visit the Focusrite OS Compatibility Checker. How to install the Windows Legacy FireWire driver is outlined below, as is how to revert back to the standard Windows FireWire driver (for users of products that no longer require the Legacy driver). This applies to the Saffires, Legacy Saffires, and Liquid MixĪll of Focusrite's FireWire products will work with Windows 7, however some will require the use of the Windows Legacy FireWire driver.
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